Our policy states that there is no refund for purchased/returned items which has been fully paid by the customer and after signing the invoice & delivery receipt.
If the order matches the photo on the website and in a perfect condition upon delivery, but the customer refused to receive it due to any other reason, a delivery fees of EGP 40.00 must be paid to our delivery representative.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
Downloadable software products
Electrical products or products that run on batteries such as LED products and decoration parts.
To complete your return, we require a receipt or proof of purchase.
Refunds (through exchange, vouchers or gift cards)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returns.
If you are approved, then your refund will be processed, you may be able to exchange the product returned with another product listed on VAZA decoration online store, or accept to receive a voucher/coupon, covers the exact value of the returned item and to be used on the website for a period not more than 2 months.
Sale items (if applicable)
Only regular priced items may be returned and exchanged. unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 90th St, Ritaje Compound Bldg 36, Apt 2. Cairo New Cairo Egypt 11835.
To return your product, you should mail your product to: 90th St, Ritaje Compound Bldg 36, Apt 2. Cairo New Cairo Egypt 11835..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.